Safe Surface Australia: ABN 36 928 300 174 (‘Safe Surface Australia’, ‘we’, ‘us’ or ‘our’) respects your privacy. We are committed to protecting the Personal Information of all users and visitors to this website: www.safesurface.com.au(‘Website’). We are also committed to protecting the Personal Information of all individuals we interact with in the conduct of our business, including but not limited to our clients, employees, prospective employees, business contacts, and third-party service providers.
By ‘Personal Information’ we mean information or an opinion about an identified individual, or an individual who is reasonably identifiable, as defined in the Privacy Act 1988 (Cth) (‘Privacy Act’).
The type of Personal Information we collect from you depends on the context in which you interact with us. Personal Information we collect may include your:
Safe Surface Australia collects Personal Information from you using lawful and fair means. Personal Information we collect from you directly, includes when you:
We may obtain Personal Information about you from third parties, related companies, credit reporting bodies, identity verification services and publicly or commercially available sources, for the purpose of complying with applicable laws.
We may obtain Personal Information if you participate in a competition or promotion, which is conducted by us directly or through a third-party service provider.
If you are employed or apply for employment with us, we may obtain Personal Information about you directly or from third parties such as recruitment agencies, employment agencies and referees. Further, we may require you to provide us with a National Police Check.
We use Personal Information to:
Safe Surface Australia does not buy or sell Personal Information.
We store Personal Information in electronic form on our internal database, which is held on our online server.We also store Personal Information with third party service providers, including:CRM system providers such as Zoho CRM; project management providers such as Zoho Projects; accounting providers such as Quickbooks and Zoho Books, and storage providers such as Google Drive, Zoho Workdrive and Dropbox.
Your Personal Information is subject to access controls. Our authorised administrator users have full access to Personal Information. All other Safe Surface Australia employees and our third party service providers have restricted access to Personal Information, limited to a need-to-know basis depending on the function or job they perform and the services they provide to you.
We may combine or link Personal Information we already hold about you to other Personal Information we collect about you.
We take reasonable physical, technical and administrative safeguards to store your Personal Information safely and protect it from misuse, interference, loss, unauthorised access, modification or disclosure. Examples include: monitoring Safe Surface Australia employees to their access to Personal Information and auditing our third party service providers to ensure their access to Personal Information is limited to a need-to-know basis depending on the function or job they perform.
We retain your Personal Information if we are providing you with services, benefits or features you have requested. We may retain your Personal Information after we cease providing you with our services, benefits or features for the purposes of complying with legal, taxation, accounting and financial reporting requirements and for monitoring, detecting and preventing fraudulent or illegal activities. We retain data in line with limitation periods and obligations required by applicable laws. If your Personal Information is no longer required, we take reasonable steps to ensure it is not compromised. In such circumstances, we securely destroy or permanently de-identify your Personal Information, unless we are required to retain the information under applicable laws.
No data transmission or storage system is guaranteed as entirely secure. Irrespective of our reasonable precautions to protect your Personal Information, we cannot take responsibility or guarantee the security of any Personal Information you send to or receive from us. We are not liable for any misuse, interference, loss, unauthorised access, modification or disclosure of your Personal Information. Any Personal Information you transmit to us is at your own risk.
We will disclose Personal Information to law enforcement, government authorities or other third parties, as authorised by applicable laws or in circumstances permitted by the Privacy Act. For example: in response to a subpoena, court order, or other legal obligation; where we have reasonable grounds to suspect unlawful activity or misconduct of a serious nature is being, or may be engaged in; or where we reasonably believe that disclosure is necessary to prevent fraudulent or illegal activities relating to Safe Surface Australia services, benefits or features.
Safe Surface Australia uses Google Analytics, a web analysis service, to collect, monitor and analyse information about users and visitors to our Website. Google Analytics transmits and stores our Website’s traffic data to Google servers in the United States. Google Analytics provides us with reports which assist us in understanding our Website’s usage and traffic. Google Analytics does not personally identify you as the user or correlate your IP address with any other data held by Google.
Safe Surface Australia may send you marketing communications, including direct marketing by telephone, email messaging, mobile messaging (SMS/MMS), mail or any other forms of contact you supply to us. You may opt out of receiving marketing communications by notifying us using the details in the Contact section below, by clicking the unsubscribe link in our email messages or as indicated in our mobile messages (SMS/MMS).
You can contact Safe Surface Australia to access, correct, or update Personal Information we hold about you. If you request access to Personal Information, we will endeavour to make it available to you within 30 days, unless giving access is unlawful or we are subject to restrictions or we are required to process your request earlier under applicable laws.
It is important your Personal Information is accurate and current. Please keep us informed if your Personal Information changes. We will take reasonable steps to ensure Personal Information we collect, use, store and disclose is correct, current and complete.
If you request to correct or update Personal Information, we will correct, update, or, if we consider it more appropriate, note your request for amendment of Personal Information on your record.
You can access, correct or update Personal Information by using the details in the Contact section below.
To access, correct or update Personal Information you must verify your identity by providing your full name, address and contact details, together with 100 points of identification.
If you have a complaint about the way we handle your Personal Information, you can contact us using the details in the Contact section below. We will consider your complaint and take all reasonable steps to remedy any issues. We will endeavour to respond to you within 30 days. If you are not satisfied with the outcome of your complaint, you may seek a review by contacting the Office of the Australian Information Commissioner.
The Privacy Officer
Safe Surface Australia
PO Box 6192, Baulkham Hills BC, NSW, 2153